Last updated: 25 August 2026
Funds approved into your wallet are intended for use on this platform. We do not process bank refunds for wallet credits; if you believe a fund request was approved in error, please raise a support ticket immediately.
Subscription fees deducted from your wallet are non-refundable once the billing period has begun. If a technical error caused an incorrect charge, contact support and we will investigate and correct your wallet balance if warranted.
If a fund request is rejected by admin, no amount is credited to your wallet, and any amount you transferred via bank should be followed up directly with your bank if it was sent in error.
To dispute a transaction or request a balance correction, please raise a support ticket from your dashboard with as much detail as possible, including the transaction date and amount.
Approved corrections are typically reflected in your wallet within 1–3 business days of admin review.